What
can your Broker do for you when a claim occurs?
The real test of an insurance policy arises when it becomes necessary to make
a claim. It is then that the customer discovers if their insurance provision
caters for their needs. The same can be said of the customer’s Broker.
At D E Ford, we have a dedicated claims team with a wealth of experience
gained from holding senior positions in loss adjusting and insurance company
claims departments, working in charitable institutions, plus many years of
customer service with D E Ford. Our specialist knowledge enables us to provide
timely assistance in the aftermath of an event that might give rise to a claim.
We will help you to present your claim to insurers – from assisting in
completion of the claim form, through advising you on the type of documentation
that may be required, to negotiating with the insurance company claims
department and/or their appointed representatives, should matters become
awkward. Our regular updates on progress will keep you abreast of developments.
Our aim is the speedy and efficient resolution of claims, removing the time
consuming ‘hassle’ from our clients to allow them to get on with their day to
day activities. Our involvement results in highly satisfied customers, impressed
with our detailed technical know-how, as well as our strong focus on ‘customer
service’.